Refund policy
We want you to love your Blemiva order. If something isn’t right, here’s how returns and refunds work.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason and without giving a justification.
To cancel, simply tell us clearly — for example, by emailing support@blemiva.com — before the 14-day period ends.
Our extended return window
On top of your legal right above, we give you 30 days from the date you receive your item to request a return, giving you extra time to decide.
Condition of returned items
To be eligible for a return, items must be unused and in the same condition you received them, with original packaging. For health and hygiene reasons, we’re unable to accept the return of any product once its protective seal has been opened or broken, unless the item is faulty, damaged, or not as described. You’ll also need your order number or proof of purchase.
Non-returnable items
● Products with a broken or missing hygiene seal (unless faulty, damaged, or not as described)
● Gift cards
● Items marked as final sale at the time of purchase
How to start a return
Email support@blemiva.com with your order number and the reason for your return. Once we confirm your return is accepted, we’ll send instructions on how and where to send your item. Please don’t send items back before we’ve confirmed your return, as unrequested returns may not be accepted.
Damaged, faulty, or incorrect items
Please check your order as soon as it arrives. If an item is faulty, damaged, or not what you ordered, contact us straight away at support@blemiva.com, ideally with photos, so we can put things right quickly.
Refunds
Once we’ve received and checked your return, we’ll let you know if it’s approved. Approved refunds are issued to your original payment method without undue delay, and in any event within 14 days of us receiving the item back, or of you providing evidence that you’ve sent it, whichever is earlier. Your bank or card provider may take a few extra days to show the funds.
If you cancel under your statutory 14-day right before your order has been dispatched, or before you’ve received it, we’ll refund the full order value, including standard delivery charges, within 14 days of being told of your cancellation.
Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015. If a product is faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement, or refund regardless of the timeframes set out above.
Questions? We’re happy to help at support@blemiva.com.