Shipping policy

This Shipping Policy applies to all orders placed at www.blemiva.com.

Processing time

Orders are processed within 1–2 business days (Monday to Friday) after payment is confirmed.

Delivery time

Standard delivery typically takes 5–10 business days after processing. You’ll see an estimated delivery window at checkout before you pay — please make sure this is accurate and kept up to date, as UK law requires delivery within 30 days unless we’ve clearly agreed a longer timeframe with you in advance.

Delivery costs

Free UK delivery on all orders.

Customs and import charges

All applicable taxes and duties are included in the price you pay at checkout. You won’t be charged any additional customs or import fees on delivery.

Order tracking

Once your order is dispatched, you’ll receive a confirmation email with tracking information so you can follow its progress.

Address changes

Need to change your delivery address? Contact us at support@blemiva.com within 24 hours of placing your order. We can’t guarantee changes once an order is being processed or has been dispatched.

Delayed or missing orders

Most orders arrive within the estimated window, but occasional delays can happen once a parcel leaves our facility, particularly with customs processing. If your order hasn’t arrived within 10 business days of the estimated window, contact us at support@blemiva.com and we’ll look into it.

Cancellations

You can cancel your order any time before it’s dispatched by emailing support@blemiva.com. If it’s already been dispatched, please see our Returns & Refund Policy.

Damaged parcels

If your parcel arrives damaged, please refuse delivery if you can, or contact us as soon as possible at support@blemiva.com with photos, so we can sort it out for you.

Contact us

Email: support@blemiva.com

Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (UK time)